Terms of Service

1. The service

Intendoris is a decision and provider-coordination platform. It helps organisations describe goals, confirm requirements, compare solution paths, coordinate delivery and record outcomes. Features may change as the service develops.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract. If you use Intendoris for an organisation, you confirm that you have authority to accept these Terms for that organisation. You must provide accurate account and billing information.

3. Accounts and workspaces

You are responsible for safeguarding access to your account and for activity performed through it. Workspace owners control membership, roles and shared records. Notify us at office@intendoris.com if you suspect unauthorised access. Do not share authentication credentials.

4. Your content

You retain ownership of content you submit. You grant Intendoris a limited, non-exclusive licence to host, copy, process, transmit and display that content only as needed to provide, secure and support the service. You are responsible for having the rights and permissions needed to submit content and personal data to the service.

5. AI-assisted features

Intendoris may use automated and AI-assisted features to interpret information, propose requirements or suggest next steps. Outputs may be incomplete, inaccurate or unsuitable for your situation. They are not legal, financial, procurement or professional advice. You remain responsible for reviewing outputs and approving consequential decisions.

6. Acceptable use

You must not use Intendoris to:

• break the law, infringe rights or upload content you are not entitled to use;
• upload malware or attempt to disrupt, probe or bypass service security;
• access another user or organisation without authorisation;
• scrape the service, bypass plan limits or resell access without permission;
• make unlawful automated decisions about people; or
• misrepresent AI output as independently verified fact.

7. Trial, plans, payments and renewal

Each eligible customer organisation may use one 14-day free trial of a selected self-service plan. A payment card is required, but €0 is charged when the trial starts. Unless you cancel before the trial ends, Paddle automatically charges the monthly or annual price shown at checkout and the subscription then renews for the same billing period until cancelled. Paddle is the Merchant of Record and authorised reseller, collects payment and applicable transaction taxes and provides invoices. Plan features and usage limits are described on the Pricing page.

8. Cancellation and refunds

You can cancel the trial or a later renewal through the customer billing portal. If you cancel before the trial ends, the first subscription fee will not be charged. Once a paid period begins, cancellation normally takes effect at the end of the current billing period, and previously paid fees are not automatically refunded. Refunds, withdrawal rights and exceptions are explained in our Refund and Cancellation Policy and Paddle's buyer terms. Mandatory rights are not limited by these Terms.

9. Confidentiality and privacy

Each party must take reasonable care to protect confidential information received from the other and use it only for the service relationship. Our processing of personal data is described in the Privacy Policy. Business customers may also request the Data Processing Addendum.

10. Intendoris intellectual property

The service, software, design, branding, documentation and non-customer materials are owned by or licensed to Intendoris. Subject to these Terms and payment of applicable fees, you receive a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback may be used to improve Intendoris without restriction or payment.

11. Availability and third-party services

We aim to operate Intendoris reliably, but the service may be interrupted for maintenance, security or events outside our reasonable control. Some functions depend on third-party identity, hosting, storage, AI, email and billing providers. We do not guarantee that every feature will always be available or error-free.

12. Suspension and termination

We may suspend or limit access for non-payment, material breach, security risk, unlawful use or harm to the service or other users. You may stop using the service at any time. Before access ends, export content you need to retain. Data is handled after termination as described in the Privacy Policy and any applicable DPA.

13. Disclaimers and liability

To the extent permitted by law, Intendoris is provided “as is” and “as available.” We do not guarantee a particular business, procurement, provider or financial outcome. We are not liable for indirect, incidental, special or consequential loss, loss of profits or loss of opportunity. Our aggregate liability arising from the service is limited to the fees paid for the service during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

14. Changes to these Terms

We may update these Terms to reflect product, legal or operational changes. The effective date appears at the top of this page. If a material change negatively affects existing customers, we will provide reasonable notice through the service or by email. Continued use after the change takes effect means you accept the updated Terms.

Contact

Intendoris
office@intendoris.com